PLAY UPDATE HUB

Legal

Privacy Policy

PLAY UPDATE HUB is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website.

Introduction

This policy applies to all visitors to playupdatehub.com. We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). By using our site, you agree to the practices described in this policy.

We encourage you to read this page carefully so you understand what information we handle, why we handle it, and the choices available to you.

Effective Date

This privacy policy is effective as of 6 October 2026 and will remain in effect except with respect to any changes in its provisions in the future.

We may update this policy from time to time. Any changes will be posted on this page. We encourage you to review this policy periodically for any updates.

Information We Collect

Information You Provide

We collect information that you voluntarily provide when you contact us, such as your name, email address, and any other details you include in your message.

  • When you email us at [email protected], we receive your email address and the content of your message.
  • If you phone us at +61 2 5550 4821, we may record your phone number and details of your enquiry.
  • We do not collect payment information or sensitive personal data.

Information Collected Automatically

When you visit our site, we automatically collect certain information about your device and usage, including IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.

  • This information is collected through cookies and similar technologies.
  • It helps us understand how visitors use our site and improve our content.
  • We do not use this information to identify you personally.

How We Use Your Information

Primary Uses

We use the information we collect to respond to your enquiries, improve our website and content, and communicate with you about updates and news if you have opted in.

  1. To respond to your emails and phone calls.
  2. To analyse site traffic and user behaviour to enhance our editorial content.
  3. To send you newsletters or updates if you have subscribed.
  4. We do not sell or rent your personal information to third parties.

Legal Basis

Under Australian privacy law, we process personal information based on your consent, the necessity to perform a contract, or our legitimate interests in operating and improving our website.

Consent
You have given us permission to use your information for specific purposes.
Legitimate interests
We use aggregated data to understand our audience and improve our services.

Cookies and Analytics

Cookies

We use cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can control cookies through your browser settings.

  • Essential cookies are necessary for the website to function.
  • Analytics cookies help us understand how visitors interact with the site.
  • You can disable cookies in your browser, but some features may not work properly.

Our full cookie policy is available at Cookie Policy.

Analytics

We use third-party analytics services, such as Google Analytics, to collect information about your use of the site. This information is aggregated and anonymised.

  • Analytics data includes pages visited, time on site, and referring sources.
  • We do not combine analytics data with personally identifiable information.
  • You can opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on.

Data Retention and Security

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

  • Contact enquiries are retained for up to 12 months after resolution.
  • Analytics data is retained in aggregated form for up to 26 months.
  • We regularly review and delete unnecessary data.

Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

  • Our website uses HTTPS encryption.
  • Access to personal information is restricted to authorised personnel.
  • We regularly update our security practices.

Your Rights

Access and Correction

You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or out-of-date.

  • To make a request, contact us at [email protected].
  • We will respond to your request within 30 days.
  • There is no fee for making a request.

Deletion and Objection

You may request that we delete your personal information or object to its processing in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected.

  • We will comply with your request unless we are required to retain the information by law.
  • You can also opt out of receiving marketing communications at any time.

Third-Party Services

Service Providers

We may use third-party service providers to help us operate our website, such as hosting, analytics, and email delivery. These providers have access to personal information only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.

  • Google Analytics for website analytics.
  • Cloud hosting providers for website infrastructure.
  • Email service providers for communication.

Links to Other Websites

Our website may contain links to external sites that are not operated by us. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies.

  • This includes links to game publishers, social media platforms, and other gaming sites.
  • We do not control the content or practices of third-party sites.

Contact Us

Privacy Enquiries

If you have any questions or concerns about this privacy policy or our data practices, please contact us using the details below.